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HMRC Launches Alternative Dispute Resolution Service

Posted by Andy Prodger on 2013 Sep 12

Following a two year trial, HMRC has launched it’s “Alternative Dispute Resolution” (ADR) service with effect from the 2nd September 2013. The ADR is meant as an alternative way for small businesses and individuals to resolve disputes with the Revenue. The ADR service uses independent HMRC facilitators to resolve disputes between HMRC and customers during a compliance check. The aim of the service is to find a swift ,fair result for the parties involved and reduce costs. The service is available to individual taxpayers and small businesses where a tax issue is in dispute, regardless of whether a tax decision or assessment has been made by HMRC that can be appealed.


 President of The Association of Taxation Technicians (ATT), Yvette Nunn stated, “Tax dispute resolution has been in need of reform for far too long and this is, I believe, the shape of things to come. In appropriate circumstances, ADR should provide SME businesses and individuals and their advisers with a cost-efficient and effective way of settling disagreements.”


“The results of the ADR pilot were very encouraging, and we believe that its implementation will play a significant part in helping to resolve log-jammed disputes where neither party is managing to persuade the other of their position. HMRC engaged very positively with professional bodies and the voluntary sector and undertook extensive trials. The end product is one that we are very pleased with. We will be following developments very closely to ensure that ADR lives up to expectations.”


“During the pilot scheme, ADR has already assisted with the resolution of a significant number of direct and indirect tax disputes. It is good to see that many users have praised its efficiency and speed with two-thirds of applications resulting in a full or partial resolution.”


Richard Summersgill, HMRC director of local compliance, said, ‘We know that taxpayers like the speed and flexibility of alternative dispute resolution and evidence has shown that by using this simple service, many disputes can be significantly shortened and resolved without recourse to the tribunal.’


Castlemaine Accountancy is a well established firm of Accountants providing a variety of services to small and medium sized businesses. If you would like to find out how we could help your business, please contact us on 0870 778 0063.

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